Home > Services > FAQ-2

1. How do I purchase your goods?

Please send us inquiries via website feedback page, email us, send massages on line through Skype/WeChat/QQ, or you can give a call directly to tell us your needs, we’ll reply you ASAP.

2. What should I provide if I want my own design jewelry or packaging?

Usually you can provide us information either the three ways listed below:

1. Send us a sample to copy.

2. 3D drawing of the design

3. Design draft with detailed dimension and material request

3. How long is the lead time?

Usually after sample confirmed and deposit received, it takes around 3-7days for stock purchasing order, and 20-40 days for OEM/ODM and mass production order (various material has various production lead time). 

4. How can I get a sample from you?

If we have stock of what you need, we will send you 1-2 pieces in 3-5 days after sample charge received. For OEM/ODM order, sample charge will be calculated based on your requirements, sample making needs 7-10 days. Sample charge includes the courier (Fedex, UPS, TNT, DHL, ect.) fee.

Free sample policy: sample charge will be return once your mass production order placed.

5. What if I need my own design?

We need to make new molds, and this will cause tooling cost. It will be return once your cumulative order qty reach what we required.

6. Can I check quality of goods before delivery?

Yes, either you or your company colleagues, or a third party is welcome to our factory to do the inspection before delivery.

7. Is the JC jewelry made out of true 925 sterling silver?

The products under category 925 sterling silver are all stamped with S925 which is made by 925 pure sterling silver and plated by platinum. Some manufacturers use copper as the raw material then plated 925 sterling silver on the surface with 925 stamped. 

8. What is your privacy policy?

When you submit a feedback or give an inquiry, you will be required to provide your personal information such as your names and contact details for identification and communication purposes. we make sure that the personal information you provide us with is fully protected. Safeguarding the privacy of all personal data for each and every one of our clients is one of our highest priorities. Your privacy will not be violated and the information that you provide is strictly for our own internal use. JC Jewelry will at no time pass on, trade or exchange your personal information to any other third party business or individual entity.